Legal
MainBay legal
Terms of Service
Please read this information carefully.Terms of Service
Effective date: 13/05/2026
These Terms of Service apply when you access or use the MainBay website, app-style platform, forms, jobs board, quote slot system, customer request flow, workshop application flow, checkout, emails, or any related MainBay service.
By using MainBay, you agree to these Terms of Service. If you do not agree, you should not use the platform.
1. About MainBay
MainBay operates an online platform that helps customers submit vehicle-related requests and helps approved workshops and repair centres access selected repair and service request opportunities.
MainBay may provide:
customer repair or service request forms;
customer guidance request forms;
workshop application forms;
a private workshop jobs board;
quote slot listings;
checkout and payment functionality;
email notifications;
and related platform services.
Unless expressly stated otherwise, MainBay does not itself perform vehicle repairs, diagnostics, inspections, towing, maintenance, or workshop services through this platform.
MainBay is a platform, lead facilitation, and guidance service. MainBay is not the workshop, repair centre, mechanic, technician, towing provider, diagnostic provider, parts supplier, or service provider responsible for any vehicle work carried out by a third party.
2. Legal entity
The MainBay platform is operated by:
MainBay Pty (Ltd)
Registration number: 2025/725878/07
Email: admin@mainbay.co.za
3. Relationship between these terms and other policies
These Terms of Service should be read together with MainBay’s other policies and terms, including:
Customer Request Terms;
Workshop Terms;
Privacy Policy;
Refund Policy;
Cookie Policy, if applicable;
and any other terms shown during a request, application, checkout, or platform flow.
If there is a conflict between these Terms of Service and a more specific policy, the more specific policy applies to that specific situation.
For example, workshop quote slot purchases are mainly governed by the Workshop Terms and Refund Policy.
4. Customer use of MainBay
Customers may use MainBay to submit vehicle repair, service, or guidance requests.
Customers do not need to create an account to submit a repair, service, or guidance request.
When submitting a request, customers must provide accurate, complete, and honest information. This includes information about the vehicle, symptoms, warning lights, service history, location, contact details, and any other information requested by MainBay.
MainBay may review, reject, edit, route, or remove a request if it is incomplete, suspicious, abusive, outside the platform scope, duplicated, misleading, or unsuitable.
Submitting a repair or service request through MainBay does not guarantee that:
a workshop will respond;
a quotation will be provided;
a workshop will accept the job;
the vehicle issue can be resolved;
the customer will receive a specific price;
or the customer will receive a quote within a specific time.
5. Workshop use of MainBay
Workshop accounts are for approved workshops and repair centres only.
A workshop must apply for access and may only use the jobs board if MainBay approves the workshop and grants access.
MainBay may approve, reject, suspend, restrict, or remove workshop access at its discretion.
Approved workshops must comply with MainBay’s Workshop Terms, Refund Policy, Privacy Policy, and all platform rules shown during use.
Workshops are responsible for checking and confirming all customer-provided information before quoting, booking, inspecting, diagnosing, repairing, ordering parts, or carrying out any work.
MainBay does not accept liability for incorrect, incomplete, outdated, misleading, or false information provided by a customer.
6. Account access
MainBay customer accounts are intended for approved workshops and related platform users.
You are responsible for keeping your login details secure.
You must not share your account access with unauthorised people.
MainBay may suspend or remove account access if it believes the account is being misused, used by an unauthorised person, or used in a way that could harm customers, workshops, or MainBay.
7. No online diagnosis
MainBay does not diagnose vehicles online.
Any guidance provided by MainBay is general next-step guidance only and is based on the information submitted by the user.
Guidance may suggest steps such as:
getting a diagnostic scan;
booking an inspection;
contacting a workshop;
stopping driving if the vehicle may be unsafe;
arranging towing or emergency assistance where appropriate;
or checking whether the issue may require professional inspection.
MainBay guidance is not a full diagnosis, repair instruction, safety certification, technical report, mechanical inspection, or replacement for a physical inspection by a qualified person.
MainBay does not guarantee that any guidance response will identify the actual cause of a vehicle issue or resolve the vehicle problem.
MainBay will not be held liable for loss, damage, cost, injury, vehicle damage, failed repair, incorrect repair, further breakdown, or any other consequence arising from a user relying on general guidance provided through the platform.
Customers should always have the vehicle physically inspected by a suitably qualified workshop, technician, mechanic, or repair centre before authorising repairs or continuing to drive where there may be a safety risk.
8. Customer and workshop relationship
Where a customer chooses to proceed with a workshop or repair centre, the transaction is strictly between the customer and that workshop or repair centre.
MainBay is not a party to the repair, service, inspection, diagnostic, towing, parts, labour, warranty, payment, invoice, or booking transaction between the customer and the workshop.
The workshop is responsible for its own:
quotation;
diagnosis;
inspection;
repair work;
service work;
labour;
parts supplied;
parts pricing;
workmanship;
warranty;
customer communication;
booking confirmation;
vehicle updates;
completion timelines;
invoices;
payment collection;
refunds, where applicable;
and dispute handling.
MainBay is not responsible for:
the workshop’s diagnosis;
the quote given by the workshop;
the quality of repairs;
the quality or suitability of parts used by the workshop;
workmanship;
delays;
warranties;
workshop cancellations;
customer no-shows;
failed repairs;
repeat faults;
loss of vehicle use;
vehicle downtime;
storage charges;
towing charges;
or disputes between customers and workshops.
9. MainBay is not responsible for vehicle booking updates
Once a customer and workshop decide to proceed with a booking, MainBay is not responsible for managing the booking or providing vehicle progress updates.
Customers must contact the workshop directly for:
booking confirmation;
drop-off arrangements;
collection arrangements;
progress updates;
inspection feedback;
diagnostic results;
additional repair approvals;
delays;
completion times;
payment arrangements;
and warranty follow-ups.
MainBay may, at its discretion, assist with communication or escalation, but MainBay is not obligated to manage the repair process or provide updates on behalf of the workshop.
10. Repair estimates, quotations, and authorisation
Workshops are responsible for complying with applicable consumer protection laws, fair repair practices, and their own professional obligations.
Customers should confirm all costs directly with the workshop before any paid work is done, including:
inspection fees;
diagnostic fees;
call-out fees;
towing charges;
labour charges;
parts prices;
repair costs;
storage fees;
and any additional charges.
MainBay strongly advises workshops and repair centres to provide customers with a formal written quotation on the workshop’s company letterhead or official business document before carrying out any paid work.
MainBay does not recommend that workshops quote only verbally or only through informal WhatsApp messages, especially where the work involves diagnostics, repairs, parts replacement, labour, or additional charges.
MainBay also advises customers to only confirm a booking, authorise work, or make payment after receiving a formal written quotation from the workshop or repair centre.
The customer is responsible for reading, understanding, and accepting the workshop’s quotation, terms, warranty conditions, and payment requirements before proceeding.
MainBay does not authorise repair work on behalf of the customer.
11. Quote slots
A quote slot gives an approved workshop access to customer contact details for a specific repair or service request opportunity.
A quote slot does not guarantee that:
the customer will answer;
the customer will respond;
the customer is still looking for a workshop;
the customer will accept the workshop’s quote;
the customer will book the vehicle in;
the customer will proceed with the job;
the job will be profitable;
the job details will be complete or accurate;
the customer will not contact other workshops;
or the workshop will be the only workshop contacting the customer.
MainBay does not guarantee any workshop or repair centre that purchasing a quote slot will result in a confirmed booking, accepted quotation, completed repair, payment, profit, or customer relationship.
Quote slots are paid access opportunities only. They are not guaranteed jobs.
Quote slots are subject to the Workshop Terms and Refund Policy.
12. Customer information provided to workshops
When a workshop purchases or accesses a quote slot, MainBay may provide information submitted by the customer, including contact details, vehicle details, location, and the repair or service request.
The information is based on what the customer submitted.
MainBay does not guarantee that customer-provided information is accurate, complete, up to date, technically correct, or sufficient for a workshop to quote or diagnose the issue.
Workshops must verify all relevant information directly with the customer before quoting, booking, inspecting, diagnosing, ordering parts, or carrying out any work.
MainBay accepts no liability for any loss, cost, wasted time, incorrect quote, incorrect parts order, failed booking, customer dispute, or workshop expense caused by incorrect, incomplete, or misleading customer information.
13. Payments
Payments made through MainBay may be processed through Shopify or supported payment providers.
MainBay does not store full card details on its own systems.
Payment terms, refunds, and quote slot rules are explained in the relevant checkout flow, Workshop Terms, and Refund Policy.
Unless clearly stated otherwise, payments made by workshops for quote slots are payments for platform access to a selected opportunity, not payment for a guaranteed customer booking or guaranteed repair job.
14. Prohibited use
You must not use MainBay to:
submit false or misleading information;
submit fake repair or service requests;
purchase quote slots using false workshop details;
spam customers or workshops;
harass, threaten, or abuse customers or workshops;
misuse customer or workshop information;
scrape, copy, or resell job board data;
attempt to bypass platform access controls;
impersonate another person or business;
upload unlawful, harmful, offensive, or misleading content;
interfere with the platform’s operation;
use customer data for unrelated marketing without consent;
or use the platform for unlawful purposes.
15. Customer information and privacy
MainBay processes personal information to operate the platform, receive requests, review workshop applications, route repair or service requests, process quote slot purchases, and communicate with users.
MainBay’s handling of personal information is explained in the Privacy Policy.
By submitting a repair, service, or guidance request, the customer understands that MainBay may use the submitted information to process the request and may share relevant request details with selected workshops or repair centres for the purpose of responding to the request.
Workshops that receive customer information through MainBay may only use that information for the purpose of contacting the customer about the specific request. Workshops must not misuse, sell, share, spam, or use customer information for unrelated purposes.
16. Uploaded content
If you upload or submit photos, descriptions, vehicle details, text, links, or other content, you confirm that you have the right to submit that content.
MainBay may use submitted content to process the request, review the application, list the job, route the request, or support platform operations.
Do not upload sensitive documents, identity documents, bank cards, licence discs, unrelated private information, or confidential documents unless MainBay specifically asks for them.
17. Platform availability
MainBay may update, pause, change, limit, or discontinue any part of the platform at any time.
MainBay does not guarantee that the website, jobs board, forms, checkout, emails, integrations, Google Sheets, Apps Script, Shopify services, payment providers, or third-party tools will always be available, secure, uninterrupted, or error-free.
18. Third-party services
MainBay may use third-party tools and services including Shopify, payment providers, Google Sheets, Google Apps Script, Google Drive, email providers, analytics tools, hosting providers, and other operational tools.
MainBay is not responsible for third-party outages, errors, policy changes, delays, failed payments, failed emails, data delays, service interruptions, or service limitations outside its reasonable control.
19. Intellectual property
The MainBay name, branding, design, website content, copy, layouts, platform structure, graphics, and related materials belong to MainBay or its licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, resell, or use MainBay’s intellectual property without written permission.
You may not copy or recreate the MainBay jobs board, quote slot system, platform structure, customer request flow, or related platform content for competitive or unauthorised purposes.
20. No guarantee of results
MainBay does not guarantee:
that a customer will find a workshop;
that a workshop will receive profitable jobs;
that a quote will be accepted;
that a quotation will be provided;
that a customer will respond;
that a customer will book;
that a vehicle problem will be identified correctly from submitted information;
that MainBay guidance will resolve a vehicle issue;
that a repair will be successful;
or that any platform outcome will meet a user’s expectations.
MainBay provides access, routing, platform tools, and general guidance only. Results depend on customer behaviour, workshop behaviour, vehicle condition, location, price, availability, communication, and other factors outside MainBay’s control.
21. Limitation of liability
To the maximum extent allowed by law, MainBay will not be liable for:
indirect loss;
consequential loss;
loss of profit;
loss of business;
loss of opportunity;
vehicle downtime;
loss of vehicle use;
failed repairs;
incorrect diagnosis;
incorrect guidance interpretation;
incorrect quotation;
incorrect customer information;
incorrect workshop information;
parts delays;
parts failure;
workmanship issues;
workshop disputes;
customer disputes;
third-party conduct;
customer no-shows;
cancelled bookings;
platform interruptions;
data delays;
payment provider issues;
or any loss or damage arising from a transaction between a customer and a workshop.
MainBay’s role is limited to operating the platform, facilitating requests, providing access to selected opportunities, and offering general next-step guidance.
Nothing in these terms excludes liability where the law does not allow it to be excluded.
22. Indemnity
You agree to indemnify MainBay against claims, losses, damages, costs, or expenses arising from:
your misuse of the platform;
your breach of these Terms of Service;
your breach of any MainBay policy;
your unlawful conduct;
your misuse of personal information;
your incorrect, incomplete, or misleading information;
your quotation, booking, repair, service, diagnostic, towing, parts, or warranty dispute;
your communication with another customer, workshop, or third party;
or your dispute with another customer, workshop, or third party.
23. Suspension or termination
MainBay may suspend, restrict, or terminate access to the platform if it believes that a user has breached these terms, misused the platform, created risk, submitted false information, misused personal information, or acted in a way that may harm MainBay, customers, workshops, or third parties.
MainBay may also remove or restrict workshop access where a workshop receives repeated complaints, acts unprofessionally, misuses customer data, fails to respond appropriately, or damages the trust and reputation of the platform.
24. Changes to these Terms of Service
MainBay may update these Terms of Service from time to time.
The latest version published on the website will apply from the effective date shown at the top of the page.
Continued use of MainBay after updates means you accept the updated Terms of Service.
25. Governing law
These Terms of Service are governed by the laws of the Republic of South Africa.
26. Contact
For questions about these Terms of Service, contact:
MainBay Pty (Ltd)
Registration number: 2025/725878/07
Email: admin@mainbay.co.za